Rude conductor

It's been a long time since I ran across a rude conductor; I guess I was due. Here's the complaint that I just filed with the MBCR:

Conductor 1719 was extremely rude to me this evening. I'd forgotten to switch to my October pass, and so she charged me for the trip, plus the onboard purchase penalty fee. I recognize that she was within her rights to do so, although she certainly knew that I was a regular T pass subscriber; I have been riding in her coaches since long before she began working on #715.

What was NOT appropriate, however, was the delight which she displayed in charging me. She smirked and spoke in a very condescending manner. I don't know why she apparently felt that my forgetfulness was her personal victory; I haven't had any personal interaction with her before.

In any case, I found her conduct completely offensive and rude. That sort of arrogant and insulting behavior does nothing to enhance the reputation or image of the MBTA and MBCR.

It was the equivalent of a victory dance - just a nasty, sneering smirk. Apparently charging me $8.75 was the high point of her day.